Terms of Use

1. Definitions

As used in these Terms:

• "Platform" means the inverb web application, APIs, and all associated software services available at inverb.io.
• "Services" means the AI-powered translation, localization, and content management services provided through the Platform.
• "Customer Content" means all data, text, media, and other materials you submit to the Platform for translation or processing, including content sourced from Contentful or other CMS platforms.
• "Translated Content" means the output produced by the Services, including AI-generated translations of Customer Content.
• "Subscription" means the recurring billing plan you select for access to the Platform.
• "LLM" means large language model, the AI technology used to perform translations, which may be provided by third parties via services such as OpenRouter.
• "Contentful" means the third-party headless CMS platform with which inverb integrates; Contentful is not affiliated with inverb.

2. Account Registration and Eligibility

To access the Services, you must create an account. By creating an account, you represent and warrant that:

• You are at least 18 years of age or the age of majority in your jurisdiction;
• You have the authority to enter into these Terms on behalf of yourself or the organization you represent;
• All registration information you provide is accurate, current, and complete; and
• You will maintain the accuracy of such information.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify inverb immediately at support@inverb.io of any unauthorized use of your account. inverb is not liable for any loss resulting from unauthorized account access caused by your failure to safeguard your credentials.

3. Description of Services

3.1 Translation Services

inverb provides AI-powered translation of website content, primarily designed for users of the Contentful CMS platform. Translations are generated using LLMs selected via OpenRouter or similar routing services. You acknowledge that:

• AI-generated translations may contain errors, omissions, or imprecision and should be reviewed before publication, particularly for medical, legal, financial, or safety-critical content;
• inverb does not guarantee the accuracy, completeness, or fitness for purpose of any Translated Content;
• Translation quality may vary depending on the source language, target language, content complexity, and the LLM selected.

3.2 Contentful Integration

The Services include integration with Contentful's API. You are responsible for maintaining a valid Contentful account and for compliance with Contentful's terms of service. inverb is not responsible for changes to Contentful's API, service outages, or Contentful's data practices. Your use of Contentful through the Platform is at your own risk.

3.3 Third-Party LLM Providers

inverb uses OpenRouter and other third-party services to route requests to various LLM providers. By using the Services, you acknowledge that your Customer Content may be processed by third-party AI providers. inverb selects providers with reasonable care but cannot guarantee the data handling policies of all third-party LLM providers. We encourage you to review OpenRouter's terms and the terms of applicable LLM providers.

3.4 Service Modifications

inverb reserves the right to modify, update, or discontinue any aspect of the Platform or Services at any time, with or without notice. We will make reasonable efforts to provide advance notice of material changes that may affect your use of the Services.

4. Subscriptions, Fees, and Payment

4.1 Subscription Plans

Access to the Services requires a paid Subscription. Details of available plans, including features and pricing, are described on our website. We reserve the right to change pricing with at least thirty (30) days' advance notice.

4.2 Billing and Payment

By providing a payment method, you authorize inverb (or its payment processor) to charge your payment method for all fees due. All fees are in U.S. Dollars unless otherwise stated. Subscriptions are billed in advance on a monthly or annual basis as selected. Usage-based fees (such as word count overages) are billed in arrears at the end of each billing period.

4.3 Usage-Based Charges

Certain features of the Platform, including additional translated word bundles, are priced based on usage. You acknowledge that actual monthly charges may vary based on usage and agree to pay all charges incurred under your account.

4.4 Auto-Renewal

Subscriptions automatically renew for successive periods of the same duration as the initial term unless you cancel at least thirty (30) days before the renewal date. You may cancel your Subscription at any time through your account settings or by emailing ContractUnsubscribe@inverb.io.

4.5 No Refunds

All fees are non-refundable except as required by applicable law or as expressly stated in these Terms. If you cancel mid-term, you will retain access to the Services through the end of the then-current billing period.

4.6 Late Payment and Suspension

If payment is not received when due, inverb may suspend or terminate your access to the Services. We will make reasonable efforts to notify you of payment failures before suspension. You are responsible for any charges, including bank fees, resulting from declined payments.

4.7 Taxes

Fees do not include taxes. You are responsible for all applicable sales, use, value-added, or similar taxes imposed by any government authority. inverb will charge applicable taxes where required by law.

5. Customer Content

5.1 Your Ownership

You retain all intellectual property rights in your Customer Content. By submitting Customer Content to the Platform, you grant inverb a limited, non-exclusive, worldwide, royalty-free license to process, store, reproduce, and transmit your Customer Content solely as necessary to provide the Services to you.

5.2 Content Responsibilities

You are solely responsible for all Customer Content you submit. You represent and warrant that:

• You own or have the necessary rights to submit the Customer Content to the Platform;
• Your Customer Content does not infringe, misappropriate, or violate any third-party intellectual property, privacy, or other rights;
• Your Customer Content does not contain illegal content, including but not limited to content that is defamatory, obscene, or in violation of any applicable law or regulation.

5.3 Content Screening

inverb does not routinely review Customer Content prior to processing but reserves the right to remove or refuse to process any Customer Content that, in our sole discretion, violates these Terms or applicable law.

5.4 Translated Content Ownership

Subject to your compliance with these Terms and payment of applicable fees, inverb assigns to you all rights, title, and interest (if any) in and to the Translated Content generated from your Customer Content. You are responsible for reviewing, editing, and approving all Translated Content before publication.

6. Acceptable Use Policy

You agree not to use the Platform or Services to:

• Translate, distribute, or publish content that is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable;
• Infringe the intellectual property rights of any third party;
• Transmit malware, viruses, or any malicious or destructive code;
• Attempt to gain unauthorized access to the Platform, other accounts, or any systems or networks connected to the Services;
• Engage in automated scraping, crawling, or data extraction beyond what is expressly permitted by the Platform's API;
• Resell, sublicense, or commercially exploit the Services except as expressly permitted in these Terms or a separate written agreement;
• Use the Services in any manner that could impair the performance, security, or availability of the Platform; or
• Use the Services to build a competing product or service.

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without notice or refund.

7. Intellectual Property Rights

7.1 inverb Platform

The Platform, including its software, design, trademarks, logos, and all underlying technology, is owned by inverb or its licensors and is protected by intellectual property laws. These Terms do not grant you any right, title, or interest in the Platform other than the limited right to use the Services as described herein.

7.2 Feedback

If you provide inverb with suggestions, ideas, or feedback regarding the Services ("Feedback"), you grant inverb a perpetual, irrevocable, royalty-free, worldwide license to use, incorporate, and exploit such Feedback in any manner and for any purpose without compensation to you.

8. Privacy and Data

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference and available at inverb.io/privacy. By using the Services, you consent to data practices described in our Privacy Policy.

You acknowledge that Customer Content submitted to the Platform may be transmitted to third-party LLM providers for processing. We implement reasonable technical and organizational measures to protect your data in transit and at rest; however, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

If you process personal data of individuals in the European Union or other regulated jurisdictions using our Services, you may be subject to data protection laws such as the GDPR. Contact us at privacy@inverb.io to discuss Data Processing Agreements or other compliance requirements.

9. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with these Terms that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information ("Confidential Information"). Each party agrees to use Confidential Information only for purposes of performing obligations or exercising rights under these Terms and to protect such information with at least the same degree of care used to protect its own confidential information, but in no event less than reasonable care.

10. Warranties and Disclaimers

THE PLATFORM AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, INVERB EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, QUALITY, OR COMPLETENESS OF ANY TRANSLATED CONTENT; AND
• WARRANTIES RELATED TO RESULTS OBTAINED THROUGH THE USE OF THE SERVICES.

YOU ASSUME FULL RESPONSIBILITY FOR YOUR USE OF THE SERVICES AND ANY TRANSLATED CONTENT YOU PUBLISH OR DISTRIBUTE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL INVERB, ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR REPUTATIONAL HARM, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICES; OR
• ANY DAMAGES IN EXCESS OF THE TOTAL FEES PAID BY YOU TO INVERB DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF INVERB HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON CERTAIN WARRANTIES OR DAMAGES, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU.

12. Indemnification

You agree to indemnify, defend, and hold harmless inverb and its owners, officers, employees, agents, successors, and assigns from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

• Your breach of these Terms;
• Your Customer Content, including any claim that your Customer Content infringes third-party rights;
• Your violation of any applicable law or regulation; or
• Your use of the Translated Content, including any errors or inaccuracies in published translations.

13. Term and Termination

13.1 Term

These Terms are effective as of the date you first access or use the Services and continue until terminated as set forth herein.

13.2 Termination by You

You may terminate your Subscription at any time by providing written notice to ContractUnsubscribe@inverb.io at least thirty (30) days before the end of your then-current Subscription term. Termination via any other method does not constitute valid notice.

13.3 Termination by inverb

inverb may terminate or suspend your access to the Services immediately upon notice if:

• You breach any provision of these Terms and fail to cure such breach within thirty (30) days after written notice;
• You fail to pay any amounts due and such failure is not cured within ten (10) days after notice;
• inverb determines, in its sole discretion, that your use of the Services poses a risk of harm to inverb, the Platform, other customers, or third parties; or
• inverb ceases to operate or provide the Services.

13.4 Effect of Termination

Upon termination, your right to access and use the Services will immediately cease. Sections 5.1, 7, 10, 11, 12, 14, and 15 of these Terms shall survive termination. You may request an export of your Customer Content within thirty (30) days of termination; after that period, inverb has no obligation to retain your data.

14. Dispute Resolution and Governing Law

14.1 Informal Resolution

Before initiating any formal dispute, you agree to contact inverb at legal@inverb.io and make a good-faith effort to resolve the dispute informally for at least thirty (30) days.

14.2 Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered in accordance with the rules of the American Arbitration Association (AAA), except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent unauthorized use of intellectual property or confidential information.

14.3 Waiver of Class Actions

YOU AND INVERB AGREE THAT ALL CLAIMS WILL BE BROUGHT IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. YOU WAIVE YOUR RIGHT TO A JURY TRIAL.

14.4 Governing Law and Venue

These Terms shall be governed by and construed in accordance with the laws of the State of Utah, without regard to conflict of law principles. For any claims not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Salt Lake County, Utah.

15. General Provisions

15.1 Entire Agreement

These Terms, together with any Service Contracts, Order Forms, and our Privacy Policy, constitute the entire agreement between you and inverb regarding the Services and supersede all prior agreements and understandings. In the event of a conflict between a signed Service Contract and these Terms, the Service Contract shall govern.

15.2 Modifications to Terms

inverb reserves the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and, where feasible, by email at least fourteen (14) days before the changes take effect. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Terms.

15.3 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

15.4 Waiver

inverb's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

15.5 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without inverb's prior written consent. inverb may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of all or substantially all of its assets.

15.6 Force Majeure

Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, natural disasters, government actions, pandemics, or third-party service outages (including LLM provider outages).

15.7 No Agency

Nothing in these Terms shall create any agency, partnership, joint venture, or employment relationship between the parties.

15.8 Notices

Notices to inverb must be sent to legal@inverb.io or by mail to inverb LLC, [Address]. Notices to you will be sent to the email address associated with your account.

15.9 Headings

Section headings in these Terms are for convenience only and shall not affect the interpretation of these Terms.

16. Contact Information

If you have questions about these Terms, please contact us:

• inverb LLC
• Website: inverb.io
• General: support@inverb.io
• Legal: legal@inverb.io
• Privacy: privacy@inverb.io
• Cancellations: ContractUnsubscribe@inverb.io